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Legal Information

Personal Data Protection Notice (KVKK)

Information notice on the processing of your personal data under the Turkish Personal Data Protection Law No. 6698 (KVKK).

Last updated: 15 January 2026

1. Data Controller

Alvano Dubai (the “Company”) acts as data controller, within the meaning of the Turkish Personal Data Protection Law No. 6698 (“KVKK”), in respect of requests originating from Türkiye.

This notice has been prepared to explain the purposes for which the personal data you share through our website and communication channels are processed.

2. Personal Data Processed

The following categories of data may be processed in the course of our services:

  • Identity details (first name, surname, passport/ID number)
  • Contact details (telephone, e-mail, address)
  • Booking details (tour, date, number of guests, special requests)
  • Financial details (payment method, invoicing information)
  • Transaction security data (IP address, cookie records)

3. Purposes of Processing

Your personal data are processed for the purposes of managing booking procedures, planning tour operations, fulfilling legal obligations, measuring customer satisfaction and, where you have given explicit consent, sending commercial electronic communications.

4. Transfer of Data

To carry out tour operations, your data may be shared with our group company abroad (in the United Arab Emirates), partner hotels, airlines and local operators, only to the extent required for the performance of the service.

5. Your Rights

Under Article 11 of the KVKK, you have the right to:

  • Learn whether your personal data are being processed
  • Request information about such processing, if they have been
  • Learn the purpose of processing and whether the data are used in line with that purpose
  • Request the correction of incomplete or inaccurate data
  • Request the deletion or destruction of your data
  • Learn the third parties to whom your data have been transferred
  • Claim compensation for any damage suffered

6. How to Submit a Request

You may submit your requests by e-mail to alvanosatistr@gmail.com or in writing to our Dubai office address. Requests are concluded within 30 days at the latest.