Last updated: 15 January 2026
1. Day Tours
The cancellation terms for our day tour programmes are as follows:
- Cancellation 48 hours or more before the tour start time: 100% refund
- Cancellation 24 – 48 hours before: 50% refund
- Cancellation less than 24 hours before, or no-show: no refund
- Date changes are free of charge up to 48 hours in advance
2. Package Tours (with Accommodation)
For package programmes that include accommodation:
- 30 days or more before the departure date: 100% refund
- 15 – 29 days before: 70% refund
- 7 – 14 days before: 40% refund
- Less than 7 days before: no refund
- Flight ticket and hotel cancellation terms are subject to the supplier’s rules
3. Cancellations by the Company
If a tour is cancelled by us due to adverse weather, insufficient participation or operational necessity, an alternative date will be offered or the full amount you paid will be refunded without any deduction.
4. Refund Process
Approved refunds are processed within 14 business days of the request being accepted, using the original payment method. International bank transfer charges are deducted from the refund amount.
