Last updated: 15 January 2026
1. Parties and Subject Matter
This agreement is concluded between Alvano Dubai, as the seller, and the consumer making the booking, as the buyer, in accordance with the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
2. Scope of the Service
The nature and duration of the service purchased, together with the items included and excluded, are clearly stated on the relevant tour page and in the booking confirmation document (voucher). The voucher forms an integral part of this agreement.
3. Payment Terms
Payments may be made by credit card, bank transfer/EFT or in cash at our offices. A booking is confirmed once the full amount, or the deposit specified in the agreement, has been received in our account.
4. Obligations of the Parties
The seller is obliged to provide the services specified in the agreement to the stated standards. The buyer is responsible for ensuring that the passport and documents required for travel are valid.
5. Dispute Resolution
The courts of Dubai (UAE) have jurisdiction over any disputes. On request, complaints may also be referred to the consumer channels of Dubai’s Department of Economy and Tourism.
